General Inquiries
General Inquiries:
Q.1: How can I contact your customer support team?
Our customer support team can be reached via email or through the contact form on our website. We're here to assist you.
Q.2: Do you have a physical store or operate solely online?
We operate solely online, allowing us to offer a wide selection of products and convenient shopping from the comfort of your home.
Q.3: Are there any additional fees or taxes I should be aware of?
While our prices include the cost of the product and shipping, please note that we take care of all the additional fees or taxes such as customs duties that may apply depending on your location in advance.
Q.4: Can I cancel my order before it's shipped?
We understand that circumstances may change. If you need to cancel your order, please contact us within 24-48 hours, and we'll assist you based on the order status.
Q.5: Are the products authentic/genuine?
Absolutely! We pride ourselves on offering authentic and genuine products manufactured by our own. Shop with confidence.
Q.6: Can I modify my order after it has been placed?
We aim to process orders promptly; however, if you need to modify your order, please contact us within 24-48 hours, and we'll do our best to accommodate your request.
Q.7: Do you offer any warranties on your products?
We stand behind the quality of our products. Certain items may come with warranties, which are outlined in the product description. Feel free to reach out to us for specific warranty details.
Updated on: 17/06/2023
Thank you!