Question 1

General Inquiries

Accepted Answer

General Inquiries:

Q.1: How can I contact your customer support team?

Our customer support team can be reached via email or through the contact form on our website. We're here to assist you.

Q.2: Do you have a physical store or operate solely online?

We operate solely online, allowing us to offer a wide selection of products and convenient shopping from the comfort of your home.

Q.3: Are there any additional fees or taxes I should be aware of?

While our prices include the cost of the product and shipping, please note that we take care of all the additional fees or taxes such as customs duties that may apply depending on your location in advance.

Q.4: Can I cancel my order before it's shipped?

We understand that circumstances may change. If you need to cancel your order, please contact us within 24-48 hours, and we'll assist you based on the order status.

Q.5: Are the products authentic/genuine?

Absolutely! We pride ourselves on offering authentic and genuine products manufactured by our own. Shop with confidence.

Q.6: Can I modify my order after it has been placed?

We aim to process orders promptly; however, if you need to modify your order, please contact us within 24-48 hours, and we'll do our best to accommodate your request.

Q.7: Do you offer any warranties on your products?

We stand behind the quality of our products. Certain items may come with warranties, which are outlined in the product description. Feel free to reac

Question 2

Shipping & Delivery FAQ's

Accepted Answer

Shipping & Delivery FAQ's

Q.1: What are your order processing times?

Our order processing times are during business hours from Monday to Saturday.

Q.2: How long does it take to fulfil an order?

We typically fulfil orders within 24 hours of receiving them.

Q.3: When will my order be sent out for delivery?

Your order will be sent out for delivery on the next business day following the processing period.

Q.4: How long does shipping take?

Shipping time varies depending on the location. Please refer to the estimated delivery times below:
United States: Estimated delivery time is 6 - 9 days with free shipping.
**UK: **Estimated delivery time is 5 - 7 days with free shipping.

Q.5: What is the estimated delivery time for orders within the United States?

For orders within the United States, the estimated delivery time is ** 6 - 9 days** with free shipping.

Q.6: How long does it take to receive orders in the UK?

Orders shipped to the UK have an estimated delivery time of 5 - 7 days with free shipping.

Q.7: Do you offer free shipping?

Absolutely! We provide free shipping on select items or orders over a specific amount.

Q.8: How can I track my order?

Tracking your order is very easy. Just follow below 3 simple steps.

Click "Track Order" at the Top Header.
Enter your Tracking Number and Order ID.
That's all, all the recent updates about your shipment will be

Question 3

Refunds

Accepted Answer

Refund FAQ's

Q.1: What is your refund policy?

Our refund policy is designed to ensure your satisfaction. Please review our website for detailed information. If you purchase through a Debit/Credit Card, the amount should reflect in 4-7 Days.

Q.2: How long does it take to process a refund?

We strive to process refunds as quickly as possible, usually within 5-7 business days of receiving the returned item.

Q.3: Can I get a refund if I change my mind about the purchase?

We value customer satisfaction and understand that preferences can change. If you decide to return a product due to a change of mind, please reach out to our support team or send us an email within 60 days of receiving your purchase. We'll be glad to assist you with the refund process and provide further guidance.

Q.4: What if I receive a damaged or defective product?

We sincerely apologize for any inconvenience. Please contact our support team with details and photos, and we'll arrange a replacement or refund for you.

Q.5: Do I need to return the item to get a refund?

In most cases, we may request a return for verification purposes before issuing a refund. Our support team will guide you through the process.

Q.6: Can I get a refund if the product doesn't meet my expectations?

Your satisfaction is our priority. If the product doesn't meet your expectations, please contact us within 60 days of receiving it, and we'll assist you accordingly.

**Q.7: What if my package gets

Question 4

Replacements/Exchanges

Accepted Answer

Replacements/Exchanges FAQ's

Q.1: Can I request a replacement for a damaged product?

Absolutely! We're sorry for the inconvenience. Please contact our support team with details and photos, and we'll arrange a replacement for you.

Q.2: How do I exchange an item for a different size or color?

Need a different size or color? Simply contact our support team, and we'll guide you through the hassle-free exchange process.

Q.3: Do I need to return the original product to get a replacement?

To process a replacement, we may request you to return the original product.Our support team will provide you with detailed instructions.

Q.4: What if the product I received is different from what I ordered?

We apologize for the error. Please contact our support team with the necessary details, and we'll rectify the situation by arranging a replacement.

Q.5: Can I exchange a product for a different item of equal value?

While direct exchanges are subject to availability, we'll do our best to assist you in finding a suitable alternative of equal value. Contact our support team for further assistance.

Q.6: How long does it take to process a replacement or exchange?

Replacement/exchange processing times vary. We strive to process them promptly, but factors like request nature and product availability may impact the timeline. Rest assured, our team is dedicated to resolving your issue efficiently. Contact our support for assistance.

Question 5

Courier Availability FAQ's

Accepted Answer

Courier Availability FAQ's

Q.1: Which courier companies are available for shipping in the United States?

We offer shipping through USPS, OnTrac, PCF Corp, and DHL in the United States. The specific courier used depends on the state of delivery.

Q.2: What courier services are available for shipping in the UK?

We provide shipping services through Royal Mail and Yunexpress for deliveries within the UK. These trusted courier companies ensure reliable and efficient delivery of your orders.

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